Frequently Asked Questions
Shipping
How much does the shipping cost?
Please see our shipping page for all shipping rates!
Do you ship internationally?
Sure do. We ship to most countries around the world. If we don’t ship to your country, please contact us and we will see what we can do!
Do I have to pay duties or taxes on my order?
For some international customers, there is a chance that you may be charged duties or taxes by your local customs authority. Duties and taxes are the responsibility of the customer. If you need advice on duties or taxes in your country, we advise you to contact your relevant local authority on this matter.
My Order
How long until my order ships?
We aim to ship orders the next working day.
How long will it take my order to arrive with me?
Head over to our shipping page for delivery estimates. Please note that delivery times may vary slightly - especially around public holidays!
How do I track my order?
We will send you your tracking link via email once your order has been shipped!
What is the process to exchange or return my product?
If your item is damaged, faulty or wrong, email us at info@zukuworld.com within 30 days of delivery with your order number and a photo, and we'll send a replacement or refund you (no need to send it back). If you've changed your mind, unopened sticker packs in their original sealed packaging can be returned within 30 days at the customer's cost. Full details are on our Exchanges, returns and refunds page.
What should I do if I have a concern about the whereabouts of my product?
This is usually just a short delay. Please check your tracking number, and contact the courier company handling your order directly to receive an update/resolution on your shipment. We use the following couriers:
New Zealand:
NZ Post (NZ domestic and international tracked)
United Kingdom:
Royal Mail (UK and international tracked)
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay and Google Pay.
What should I do if I do not see my preferred payment method?
Please contact us and we will see what we can do!
Products
What should I do if a product I wish to purchase is sold out?
Our products can sell out fast sometimes! We usually restock our products each month. Keep an eye on our website or contact us with the product you would like to purchase!