Frequently Asked Questions
Shipping
How much does the shipping cost?
Please see our shipping page for all shipping rates!
Do you ship internationally?
We ship to most countries around the world. If we don’t ship to your country, please contact us and we will see what we can do!
Do I have to pay duties or taxes on my order?
For some international customers, you may be charged duties or taxes by your local customs authority. Duties and taxes are the responsibility of the customer. If you need advice on duties or taxes in your country, we advise you to contact your relevant local authority on this matter.
My Order
How long until my order ships?
We ship orders every Monday and Wednesday!
How long will it take my order to arrive with me?
Head over to our shipping page for delivery estimates. Please note that delivery times may vary slightly - especially around public holidays!
How do I track my order?
We will send you your tracking link via email once your order has been shipped!
What is the process to exchange or return my product?
Head over to our Exchanges and Returns page to check if you're eligible. If you meet the eligibility requirements, please email us at: info@zukuworld.com and quote your order number and reason for return/exchange!
What should I do if I have a concern about the wherabouts of my product?
Payment
What payment methods do you accept?
We currently accept payments via Debit/Credit Card and Paypal.
What should I do if I do not see my preferred payment method?
Please contact us and we will see what we can do!
Products
What should I do if a product I wish to purchase is sold out?
Our products can sell out fast! We usually restock our products each month. Keep an eye on our website or contact us with the product you would like to purchase!